FAQ

All orders are printed and shipped within 7 business days from the date your order is placed.

Shipping via US Mail will take approximately 3-7 business days from the date your order is shipped.

So allow 10-14 business days from the date of your order to receive your book.

Hard bound is the traditional quality way to bind a book, which is often referred to as case bound. It has a rigid cover and therefore this is ideal as a keepsake which can be treasured and stay with the child as they grow.

Soft bound is similar to a paperback style book. It does have a board cover which is laminated and heavier than the text pages, but this is not a rigid cover and is therefore more like a brochure.

We have now introduced a third deluxe option (with portrait books only) which is a Cushioned cover finish. This is the same finish as a Hard bound book, with the added extra of a “padded or cushioned” cover which gives a bit of a luxury feel by increasing the thickness of the cover. The materials in all instances are still paper and board.

All cover versions are gloss laminated for greater protection and can be wiped clean.

You should enter the child’s name exactly as you would like it to be printed in the book.  Please use Mixed case format, so name should be typed – “Liam” and NOT “LIAM”.

The First Name must be a minimum of 3 letters and a maximum of 13 letters. You can add a middle name with a space (or hyphen) between as long as it does not exceed the maximum of 13 characters (characters include spaces or hyphens). Please be aware that if your chosen book is one of our rhyming books such as My Book of Nursery Rhymes, or Bedtime Rhymes, then the name you enter will be used in the personalized poems and rhymes. In this case a middle name may detract from the flow of verses – we recommend first name only is best.

You can use common accents if you wish. Please note that you should never use emoticons or special characters as these may exist on your mobile device as a font choice, but will not exist in our printing fonts.

You can never exceed the maximum number of characters in a field. If your name, for instance, does not fit these parameters then we cannot process a book for you at present.

If you have any further questions on personalization issues then please visit the contact page and drop us an email.

We make every effort to check quality and apologize for any errors. If, upon delivery, your product is defected or damaged please provide detailed photographic evidence and email us at [email protected] within 24 hours from when the order was received by the customer.